Refund policy

# Refund & Return Policy

We want you to love your purchase. If you are not completely satisfied with your order, we offer a **30-day return policy**, meaning you have 30 days after receiving your item to request a return.

### 1. Eligibility for Returns
To be eligible for a return:
* The item must be unused, unwashed, in the same condition that you received it, and with all original tags attached.
* It must be in the original packaging.
* You will need to provide your order confirmation number or proof of purchase.

*Non-returnable items: Gift cards, intimates/underwear, and final sale clearance items.*

### 2. How to Initiate a Return
1. Contact us at **support@shopquiro.com** with your order number and reason for return.
2. Our customer service team will review your request and provide the return authorization and return shipping address.
3. Securely pack the item and ship it using a trackable shipping service.

### 3. Return Shipping Costs & Restocking Fees
* **Damaged, Defective, or Incorrect Items:** If you received a defective or wrong item, we will cover all return shipping costs or issue a free replacement immediately.
* **Customer Remorse / Size Exchange:** For returns due to sizing preference or change of mind, the customer is responsible for paying return shipping costs.
* **Restocking Fees:** There are **NO restocking fees** applied to any returns.

### 4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within **5 to 7 business days**.